Ibet Casino Privacy Policy – Malaysian Player Data Protection

1Introduction

Ibet Casino ("we", "our platform") takes seriously its responsibility to protect the privacy of every player using our services at ibetcasino.best. This Privacy Policy clearly explains how we collect, use, store, protect, and disclose your personal information.

This policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and comply with internationally accepted data protection standards. By registering an account or continuing to use the ibet Casino platform, you agree to the terms set out in this Privacy Policy.

2Personal Data We Collect

Ibet Casino collects various categories of personal data depending on how you interact with our platform. Below is a summary of the types of data collected:

We only collect data that is strictly necessary to operate our services. No sensitive information such as passwords is stored in plain text — all passwords are encrypted using a strong hashing algorithm.

3How We Collect Data

Your personal data is collected through several key channels:

• Account registration — Information you provide when creating a new account at ibet Casino.
• Identity verification (KYC) — Documents uploaded for verification purposes such as identity cards and utility bills.
• Financial transactions — Data collected during the deposit or withdrawal process via FPX, Touch 'n Go, GrabPay and other payment methods.
• Platform usage — Data collected automatically when you access our website or mobile app, including IP address, device information and usage patterns.
• Communications with us — Information you share when contacting our customer support team via live chat or email.
• Cookies and tracking technologies — Further details are stated in Section 8 of this document.

4Purpose of Personal Data Use

Personal information collected is used solely for legitimate and necessary purposes to operate ibet Casino services properly:

• Account management: Creating, verifying and maintaining your player account.
• Payment processing: Processing deposits, withdrawals and other financial transactions securely.
• Legal compliance (KYC/AML): Complying with Malaysia's Anti-Money Laundering Act and other applicable compliance regulations.
• Platform security: Detecting and preventing fraud, account abuse and unauthorised activity.
• Customer support: Providing technical assistance and responding to your enquiries more effectively.
• Service improvement: Analysing usage patterns to improve your gaming experience and platform features.
• Marketing communications: Sending promotional information, exclusive offers and platform updates — only if you have consented to receive them.
• Responsible gaming: Monitoring gameplay patterns to identify players who may need responsible gaming support.

5Data Sharing & Disclosure

Ibet Casino does not sell, rent or trade your personal data to any third party for marketing purposes. However, in certain limited situations, your data may be shared with the following parties:

• Payment service providers: FPX, Touch 'n Go, GrabPay, and other payment gateway providers for processing your financial transactions.
• Gaming software providers: A gaming technology company that provides slot, live casino and other game platforms at ibet Casino, subject to strict confidentiality agreements.
• Statutory authority: Government agencies, law enforcement bodies, or regulatory authorities when required by Malaysian law.
• Auditors and legal consultants: Professional advisors bound by confidentiality obligations, for audit or legal advice purposes.
• Business transfers: In the event of a merger, acquisition or asset sale, your data may be transferred as part of the business assets, subject to notice being given to players.

In all data sharing instances, ibet Casino ensures that the receiving party upholds data protection standards equal to or higher than those we apply.

6Data Security

Protecting your personal data is a responsibility we take very seriously. ibet Casino implements multiple layers of technical and organisational safeguards to ensure the security of your information:

• 256-bit SSL Encryption: All data transmitted between your device and ibet Casino's servers is protected with industry-grade SSL encryption.
• Secure password storage: Passwords are stored using the bcrypt algorithm with a unique salt — no one at ibet Casino can read your password in its original form.
• Internal access controls: Only authorised personnel who require access may view player personal data, in accordance with the principle of least privilege.
• 24/7 security monitoring: Our automated monitoring system is always active to detect any suspicious activity or intrusion attempts.
• Regular security audits: Security assessments and penetration testing are conducted periodically by independent third parties.
• Two-factor authentication (2FA): Available for all accounts as an additional layer of protection during login.

7Data Retention & Deletion Period

Ibet Casino retains your personal data for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal obligations. Our general retention guidelines are as follows:

• Active account data: Retained for the duration your account is active and for up to 7 years after account closure for legal compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's Anti-Money Laundering Act and financial regulations.
• Support communication logs: Retained for 2 years from the date of your last interaction.
• Marketing data: Deleted within 30 days after you withdraw consent to receive marketing communications.

When data is no longer needed, ibet Casino will securely delete or anonymise the information using industry-recognised methods.

8Cookies & Tracking Technologies

Ibet Casino uses cookies and similar tracking technologies to enhance your experience on our platform. There are several types of cookies we use:

• Essential cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance cookies: Collecting information about how you use the platform to help us improve our services. All data is collected anonymously.
• Functional cookies: Saving your preferences such as language and display settings so you do not need to reconfigure them each time.
• Marketing cookies: Used to display relevant advertisements. You may opt out of these cookies without affecting the core functions of the platform.

You can manage cookie settings through your web browser. However, disabling essential cookies may cause certain platform functions to not work properly.

9Your Rights as a Data Subject

Under Malaysia's PDPA and international data protection standards, you have the following rights regarding your personal data held by ibet Casino:

To submit any request regarding your rights, please contact our data protection team via email at [email protected]. We will process your request within 30 working days.

10Cross-Border Data Transfer

In the course of platform operations, your personal data may be transferred to and stored on servers located outside Malaysia. All cross-border data transfers are carried out with adequate safeguards, including data transfer agreements that comply with Malaysia's PDPA requirements.

Ibet Casino ensures that any country or organisation receiving your data maintains a level of data protection equivalent to or exceeding Malaysia's standards. We will not transfer your data to any location that does not offer an adequate level of protection.

11Child Protection

Ibet Casino is an exclusive gaming platform for individuals aged 18 years and above. We do not intentionally collect or process personal data from minors.

Should we discover that personal data of an individual under 18 has been collected without our knowledge, we will take immediate steps to delete that information and close the relevant account. If you believe a child has registered on our platform, please contact us immediately.

12Privacy Policy Amendments

Ibet Casino reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. Any material changes will be communicated to you via email notification or a prominent notice on our website.

The latest update date is shown at the top of this document. We encourage you to review this page periodically. Continued use of the ibet Casino platform following any amendments constitutes acceptance of the updated Privacy Policy.